Shipping policy
SHIPPING POLICY
Triphal Consumer Products Private Limited
Effective Date: 19-06-2026
A NOTE FROM US
We want your Triphal order to reach you quickly, safely, and in perfect condition. Here is everything you need to know about how we ship your orders.
1. WHERE WE SHIP
We currently ship across India. We do not offer international shipping at this time.
2. SHIPPING CHARGES
We offer free shipping on all orders with a cart value of ₹699 or above.
For orders below ₹699, a shipping fee will be applicable and will be displayed at checkout before you complete your purchase.
3. ORDER PROCESSING TIME
Orders are typically processed and dispatched within 1–2 business days of successful payment confirmation. During peak seasons, sale periods, or public holidays, processing may take slightly longer. We appreciate your patience in such cases.
Please note that business days are Monday to Saturday, excluding public holidays.
4. DELIVERY TIME
Once dispatched, orders are typically delivered within 4–7 business days depending on your delivery location. Delivery to metro cities and major towns is generally faster, while remote or rural pin codes may take a little longer.
Please note that delivery timelines are estimates provided by our courier partners and may vary due to factors outside our control such as weather conditions, high shipment volumes, or local disruptions.
5. COURIER PARTNERS
We work with a network of trusted courier partners to ensure your order reaches you reliably. Depending on your pin code and order type, your shipment may be handled by one of the following:
- Delhivery
- BlueDart
- DTDC
- Shadowfax
- Xpressbees
- Ekart
- ATC
The courier partner is assigned automatically based on your delivery location and serviceability at the time of dispatch.
6. SHIPMENT TRACKING
Once your order is dispatched, you will receive a tracking number via SMS or email. You can use this to track your shipment on the respective courier partner's website or app.
If you face any difficulty tracking your order, feel free to reach out to us and we will be happy to assist.
Email: info@triphal.com
WhatsApp: 8630887793
Phone: 086-4562-8606
7. INCORRECT OR INCOMPLETE ADDRESS
Please double-check your delivery address before placing your order. Triphal is not responsible for delays or non-delivery caused by an incorrect, incomplete, or unserviceable address provided at checkout.
If you realise you have entered a wrong address, please contact us immediately at info@triphal.com or WhatsApp us on 8630887793 before your order is dispatched. Once dispatched, we are unable to change the delivery address.
8. FAILED DELIVERY ATTEMPTS
Our courier partners typically make up to 3 delivery attempts before marking a shipment as undeliverable. Please ensure someone is available to receive the order at the provided address.
If your order is returned to us due to failed delivery attempts or an incorrect address, re-shipping charges will apply for a fresh delivery attempt. Please refer to our Return and Refund Policy for more details.
9. DAMAGED IN TRANSIT
In the rare event that your order arrives damaged due to transit handling, please do not discard the packaging. Take photographs and a short video of the package and the product as received, and contact us within 48 hours of delivery. We will work to resolve it for you as quickly as possible.
Email: info@triphal.com
WhatsApp: 8630887793
10. DELAYED ORDERS
If your order has not been delivered within the expected timeframe, we request you to first check your tracking link for the latest update. If the shipment appears to be stuck or there is no update for more than 3 business days, please reach out to us and we will take it up with the courier partner on your behalf.
11. CONTACT US
For any shipping-related queries, please get in touch with us:
Triphal Consumer Products Private Limited
Registered Office: Plot No. 236, Kh. No. 7, Pawan Vihar, Malhipur Road, Saharanpur, Uttar Pradesh – 247001, India
Email: info@triphal.com
Phone: 086-4562-8606
WhatsApp: 8630887793
Support Hours: Monday – Saturday, 10:00 AM – 5:30 PM IST
© 2026 Triphal Consumer Products Private Limited. All rights reserved. TRIPHAL is a registered trademark.
