Terms of service
TERMS AND CONDITIONS
Triphal Consumer Products Private Limited
Effective Date: 19-06-2026
1. ACCEPTANCE OF TERMS
By accessing or using the websites triphal.com or triphal.in (collectively, "the Website") or purchasing any product from Triphal Consumer Products Private Limited ("Triphal," "we," "us," or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Website or place any order.
These Terms apply to all visitors, customers, and others who access or use the Website, including purchases made through our online stores on Amazon and Flipkart, which are additionally governed by the respective platform's terms.
2. ABOUT US
Triphal is an Ayurvedic and herbal consumer products brand owned and operated by:
Triphal Consumer Products Private Limited
Registered Office: Plot No. 236, Kh. No. 7, Pawan Vihar, Malhipur Road, Saharanpur, Uttar Pradesh – 247001, India
Email: info@triphal.com | Phone: 086-4562-8606
The brand name Triphal and the domains triphal.com and triphal.in are owned by Triphal Consumer Products Private Limited. TRIPHAL is a registered trademark of Triphal Consumer Products Private Limited.
3. PRODUCTS AND DESCRIPTIONS
We offer Ayurvedic herb powders, cold-pressed oils, seeds, juices, and specialty wellness products. We strive to ensure product descriptions, ingredient information, and images on the Website are accurate and up to date. However:
- Product images are for illustrative purposes and may vary slightly from actual packaging due to batch updates.
- All herbal/Ayurvedic claims are made in compliance with applicable FSSAI regulations and do not constitute medical advice.
- Ingredient lists and nutritional information are subject to revision; always refer to the physical product label for the most current information.
- We reserve the right to discontinue, modify, or substitute any product without prior notice.
4. ORDERS AND PRICING
- All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless otherwise stated.
- Placing an item in the cart does not constitute a confirmed order. An order is confirmed only upon successful payment and receipt of a confirmation email/SMS.
- We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability, with a full refund to the original payment method.
- Promotional prices, discount codes, and offers are valid for the specified period only and cannot be combined unless explicitly stated.
5. PAYMENT
We accept the following payment methods on triphal.com:
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Debit and Credit Cards (Visa, Mastercard, RuPay)
- Net Banking
- Cash on Delivery (COD) — available at select pin codes and subject to order value limits
All online transactions are processed through secure, PCI-DSS compliant payment gateways. Triphal does not store your card or bank account details.
For COD orders, payment is collected at the time of delivery. Repeated refusal of COD orders may result in COD being disabled for the associated address or account.
6. SHIPPING AND DELIVERY
- Orders are typically dispatched within 1–2 business days of confirmation, subject to product availability.
- Estimated delivery time is 3–7 business days depending on the delivery location within India.
- We ship across India using reputed logistics partners. Delivery timelines may be affected by factors beyond our control, including public holidays, natural calamities, or courier delays.
- Tracking information will be shared via email or SMS once the order is dispatched.
- Triphal is not responsible for delays or non-delivery caused by incorrect or incomplete shipping addresses provided by the customer.
- Free shipping thresholds and charges, if applicable, will be displayed at checkout.
7. RETURNS, REFUNDS AND CANCELLATIONS
We want you to be satisfied with every Triphal purchase. Our policy is as follows:
Damaged or Defective Products: If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with unboxing video evidence. We will arrange a replacement or full refund at no additional cost to you.
Non-Returnable Products: Due to the consumable and perishable nature of Ayurvedic and herbal goods, all products — whether opened or unopened — are strictly non-returnable once delivered.
Refunds: Refunds are only issued in cases of damaged, defective, or incorrectly dispatched products as verified by our team. Approved refunds are processed within 5–7 business days to the original payment method.
Order Cancellations: Orders can be cancelled before dispatch by contacting us at info@triphal.com.
RTO / Undelivered Packages: If a package is returned to us due to failed delivery attempts or customer refusal, re-shipping charges will apply for any subsequent delivery attempt.
To report a damaged or defective product, contact us at info@triphal.com or call 086-4562-8606 within 48 hours of delivery. Claims raised after this window will not be entertained.
8. INTELLECTUAL PROPERTY
All content on triphal.com and triphal.in — including but not limited to the Triphal brand name, logo, trademark, product names, images, text, packaging designs, and website design — is the exclusive property of Triphal Consumer Products Private Limited and is protected under applicable Indian intellectual property laws.
- The trademark TRIPHAL is a registered trademark of Triphal Consumer Products Private Limited. Unauthorized use is strictly prohibited.
- You may not reproduce, distribute, modify, or commercially exploit any content from this Website without express written permission.
- The domains triphal.com and triphal.in are owned by Triphal Consumer Products Private Limited.
9. DISCLAIMER AND LIMITATION OF LIABILITY
To the maximum extent permitted under applicable law:
- Triphal provides the Website and its products on an "as is" basis without warranties of any kind, express or implied.
- We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use our Website or products.
- Our total liability in any matter related to your purchase shall not exceed the amount paid by you for that specific order.
- We are not responsible for any allergic reactions or adverse effects arising from failure to read product labels, ingredients, or usage instructions prior to use.
10. HEALTH AND AYURVEDIC DISCLAIMER
Triphal products are Ayurvedic/herbal wellness products and are not medicines. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
- Information provided on our Website regarding health benefits is based on traditional Ayurvedic usage and general wellness, and is compliant with FSSAI guidelines.
- Customers with pre-existing medical conditions, pregnant or nursing women, and individuals on prescription medication should consult a qualified healthcare professional before use.
- Always read the product label and usage instructions before consuming any Triphal product.
- Individual results may vary.
11. USER CONDUCT
By using this Website, you agree not to:
- Use the Website for any unlawful purpose or in violation of any applicable laws.
- Submit false, misleading, or fraudulent information including delivery addresses or payment details.
- Attempt to gain unauthorized access to any part of the Website or its systems.
- Post or transmit harmful, offensive, or defamatory content through any review or communication channel associated with the Website.
- Misuse promotional codes or engage in any activity that constitutes fraud against Triphal or other customers.
12. THIRD-PARTY LINKS AND PLATFORMS
Triphal products are also sold on third-party platforms including Amazon India and Flipkart. Purchases made on those platforms are subject to their respective terms, return policies, and privacy policies. Triphal is not responsible for the terms or conduct of third-party platforms.
The Website may contain links to third-party websites for reference purposes. We are not responsible for the content or practices of those websites.
13. GOVERNING LAW AND DISPUTES
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Saharanpur, Uttar Pradesh, India.
We encourage you to reach out to us at info@triphal.com before initiating any formal dispute, as most concerns can be resolved amicably.
14. AMENDMENTS
Triphal reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Website after any such changes constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.
15. CONTACT US
For any questions, concerns, or grievances regarding these Terms or your orders, please reach out to us:
Triphal Consumer Products Private Limited
Registered Office: Plot No. 236, Kh. No. 7, Pawan Vihar, Malhipur Road, Saharanpur, Uttar Pradesh – 247001, India
Email: info@triphal.com
Phone: 086-4562-8606
Support Hours: Monday – Saturday, 10:00 AM – 5:30 PM IST
© 2026 Triphal Consumer Products Private Limited. All rights reserved. TRIPHAL is a registered trademark.
